QubitTradeAiReal people, ready to help.
Questions about your analyst, your account, or how QubitTradeAi works? Our support team is on hand. Send us a note and we'll follow up promptly.
How to reach us
| Channel | Best for | Response |
|---|---|---|
| Email support — [email protected] | Account questions, verification, withdrawals | We usually reply within one business day. |
| Callback request | Anything easier to talk through directly | Support hours: Mon–Fri, 9:00 a.m.–6:00 p.m. |
| Abuse report — /report-abuse | Impersonation, brand misuse, suspicious messages | Reviewed on receipt |
What to expect when you contact us
Which channel to use
Email is best for anything with a document attached — identity checks, a withdrawal question, a query about your statement. The callback form suits everything else, since most account questions are resolved faster in a short call than in several back-and-forth messages.
Outside working hours
Messages sent in the evening or on weekends are queued and answered first thing the next business day, in the order received.
Details worth including
Your registered email address and roughly when the issue occurred are usually enough for us to locate your account. Never send a password, full card number or one-time code — nobody on our team will ever ask for them.
If something looks off
Report it the same day. Anything involving a payment you don't recognize is escalated immediately rather than joining the standard queue.
Before you reach out
Many questions are already answered on this site, and a quick check first is usually faster than waiting for a reply.
- Frequently asked. — costs, withdrawals, verification and minimums.
- How your analyst gets you started. — what happens after you sign up, step by step.
- Pricing — what's free and where a cost can appear.